FAQ

Common questions about cross-border shopping

How do I place an order?

Browse our product catalog, select your preferred agent platform on the product page, and click the agent button to complete your purchase. Each platform provides QC photos, item inspection, and consolidated shipping.

What shipping methods are available?

Agent platforms offer multiple international shipping options including air freight and sea freight. Check shipping options and rates when placing your order.

How do I track my order?

Once your order ships, you'll receive a tracking number from the agent platform to monitor your parcel status and estimated delivery.

What payment methods are supported?

Most platforms support credit cards, PayPal, Alipay, and WeChat Pay. Check each platform's payment page for specific options.

Does the price include customs duties?

Product prices typically do not include destination country customs duties or taxes. Please check your country's import policies.

What is the return policy?

Return policies vary by product and agent platform. Review the return policy before ordering, or contact customer support for assistance.